1. Overview

We want you to feel confident with every Relyxi purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below. This policy applies to orders placed through relyxi.com.

2. Return eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 30 days of delivery
• The product must be returned in its original condition
• All included accessories, manuals, cables, and components must be returned
• The product must be returned in its original packaging or equivalent protective packaging
• The product must not show signs of misuse, accidental damage, or improper handling

Products that do not meet these conditions may be refused or may be subject to a reduction in the refund amount where permitted by applicable law.

3. Hygiene & personal care products

Some Relyxi products are designed for personal wellness, beauty, or skincare use. For hygiene and health protection reasons, certain sealed products may not be eligible for return once their hygiene seal or protective packaging has been opened, where permitted by applicable law.

This restriction does not affect your rights if a product is defective, damaged, incorrect, or otherwise covered by mandatory consumer protection laws.

4. Non-returnable items

Unless otherwise required by applicable law, we may be unable to accept returns for:

• Products damaged through misuse, neglect, or improper handling
• Products returned outside the applicable return period
• Products missing essential parts, accessories, or components
• Personal care or hygiene products where a sealed hygiene protection has been removed and the product cannot legally be resold for health or hygiene reasons
• Final sale items where clearly identified as non-returnable before purchase and where permitted by law

5. How to initiate a return

To request a return, contact us at hello@relyxi.com and provide:

• Your order number
• The product(s) you wish to return
• The reason for your return
• Photos or video if the product arrived damaged or defective

Our customer support team will provide return instructions and the appropriate return address. Please do not send products to an address shown on the original shipping package unless specifically instructed by our support team, as our return processing location may be different.

6. Return shipping

Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed. Relyxi cannot be responsible for return parcels lost in transit before reaching the designated return location.

If we confirm that you received an incorrect, damaged, or defective product, we will provide an appropriate resolution at no additional cost to you.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 3–5 business days. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Original shipping charges may be non-refundable unless the return results from our error or applicable consumer law requires otherwise.

8. Exchanges

We do not currently offer direct exchanges. If you would like a different product, model, or variation, please contact us regarding the original item and, where appropriate, place a new order for your preferred product.

9. Damaged, defective, or incorrect products

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@relyxi.com as soon as possible after delivery.

Please include your order number and clear photos or video showing the issue. Once verified, we may provide a replacement, refund, or another appropriate solution in accordance with applicable consumer protection laws.

10. Order issues & missing items

If your parcel arrives with an item or accessory missing, contact us at hello@relyxi.com with your order number and details of the missing item. Our support team will review the order and arrange an appropriate solution.

11. Late or missing refunds

If we have confirmed that your refund has been processed but you have not yet received it, please first check with your bank, card issuer, or payment provider. Processing times can vary between financial institutions.

If the expected processing period has passed and you still have not received your refund, contact us at hello@relyxi.com.

12. Consumer rights

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available to you under applicable law. If local consumer protection laws provide you with additional rights, those rights remain unaffected.

13. Contact

For return, refund, or order-related inquiries:

• Email: hello@relyxi.com
• Company: MB Lapurify
• Brand: Relyxi
• Website: relyxi.com