1. Overview

Relyxi ships orders to customers in multiple countries and regions worldwide. Orders may be fulfilled through our international fulfillment and logistics partners depending on product availability and destination.

Once your order has been dispatched, tracking information will be provided so you can follow your shipment until delivery.

2. Processing time

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

During periods of high demand, product launches, promotional events, or holidays, processing may occasionally take longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Estimated shipping times

• United States & Canada — approximately 5–12 business days
• Europe & United Kingdom — approximately 5–12 business days
• Australia & New Zealand — approximately 7–14 business days
• Other supported destinations — approximately 7–15 business days

Delivery times are estimates and may vary depending on your location, fulfillment location, local carrier, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.

4. Shipping costs

Available shipping methods and any applicable shipping charges are displayed at checkout before you complete your purchase.

From time to time, Relyxi may offer free shipping promotions or free shipping for qualifying orders. Any applicable conditions will be clearly displayed on our website or at checkout.

5. Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the carrier's tracking system to update after your shipment has been created.

If you have not received tracking information within 5 business days of placing your order, please contact us at hello@relyxi.com.

6. Customs, taxes & import duties

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country and applicable local regulations.

Where taxes or duties are collected at checkout, this will be indicated during the checkout process. Where they are not collected in advance, additional charges may be assessed by local customs authorities or delivery providers where permitted by applicable law.

Customers are responsible for any import charges that are legally payable by the recipient unless otherwise stated at checkout.

7. Delayed or lost packages

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us at hello@relyxi.com.

We will review the shipment and, where appropriate, contact the carrier or fulfillment partner to investigate. If a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

8. Incorrect or incomplete address

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your delivery address after placing an order, contact us as soon as possible at hello@relyxi.com.

We will do our best to update the address before the order is dispatched. However, once an order has entered fulfillment or has been shipped, we may not be able to change or redirect the delivery address.

9. Multiple shipments

In some cases, products from the same order may be shipped separately due to product availability or fulfillment logistics. If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees solely because we choose to fulfill your order in multiple shipments.

10. Delivery responsibility

We remain responsible for your order in accordance with applicable consumer protection laws until it is delivered to you or to a person designated by you, except where applicable law provides otherwise.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your local delivery provider, or any designated safe delivery location before contacting us.

11. Contact

For shipping and delivery inquiries:

• Email: hello@relyxi.com
• Company: MB Lapurify
• Brand: Relyxi
• Website: relyxi.com
• Registered in: Lithuania, European Union